HDFC Gateway: Your whole amount will be refunded automatically by the Payment gateway within 10-30 days if your order is not in billing state (roughly, this means we have not received the payment from your bank through the Gateway). If you have cancelled the product in the billing state (i.e. We have received the payment from your bank through the Gateway) then 2-3% Gateway charges of the order value, as well as EMI charges (If you have opted for EMIs) will be deducted by your card issuing bank if any.
Innoviti Gateway : If you have placed EMI order (except HDFC credit card) Payment Gateway charges will be deducted and your EMI charged will deducted by your card issuing bank. (This is regardless of your order being in billing state or not).
EBS Gateway: Your whole amount will be refunded by us within 10-12 days if your order is not in billing state (please see above – HDFC bank case). After billing, if you cancelled the product, then 2-3% gateway charges of the order value and EMI charges will be deducted by your card issuing bank if any.
Please note that all NetBanking orders are routed through EBS. So, if you have paid using NetBanking and you want refunds, please first contact our customer support team to expedite the process.
Spice Global Knowledge Park (5th Floor)
19A-19B, Sector 125,
Noida - 201301 (UP)
Our Landline Phone Number: 0120-2479977
Our Email: firstname.lastname@example.org
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