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On Time Guarantee, We Pay if we Delay

Saholic stands for 100% on time delivery. We ensure all your orders reach your doorstep on or before the promised delivery date. In the rare case that we deliver an order later than promised we will compensate you.This Guarantee is Valid on

Compensation for delay is in the form of Gift Vouchers at the rate of Rs. 50 per business day upto maximum of Rs 500 or upto 10% of the product value whichever is lower. GV can be applied to ANY product or Mobile/DTH recharge on saholic.com without limitation.

Terms and Conditions

  1. The "On Time Guarantee, We Pay if we Delay" (hereinafter referred to as Guarantee) is open to all persons who being residents of India and above 18 years of age ("User") shop on the e-commerce website www.saholic.com.
  2. All orders for Mobiles, Laptops, Cameras, Tablet and Accessories above Rs. 2000 in value are covered under this Guarantee. Orders on “Cash On Delivery” not covered.Guarantee is valid on eligible orders with effect from 16th January 2013: 1700 Hours.
  3. Orders covered under the guarantee will receive confirmation of the guarantee via email, only such orders will be considered for compensation.
  4. Company reserves the right to withdraw the guarantee or make changes in terms & conditions at any time without prior notice.
  5. Guarantee may not be valid on select Pin Codes, under exceptional circumstances. Enter your Pin code on the products details page and find the “On Time Guarantee, We pay if we Delay” message for eligible Pin Codes.
  6. Eligible Delay in delivery to be calculated as the difference in business days between
    • First Delivery Attempt and
    • Promised Delivery Date as shown at the time of placing the order and also emailed to the user.
  7. Compensation for delay in the form of Gift Vouchers. GV Usage governed by the following terms
    • Value of GV is Rs. 50 per day of delay. Upto a Maximum of Rs 500.
    • GV awarded at time of final delivery, GV is valid within 30 days from issue date.
    • GV can be used to purchase ANY item from Saholic.com without any minimum limit.
    • GV can be combined with other Prepaid Payment option such as Credit/Debit Card, Net banking, EMI, Cash Cards etc.
  8. Delay due to Customer request for a delayed delivery not eligible for this Guarantee.
  9. Cancelled orders not eligible for this Guarantee.
  10. Products need to be purchased for personal use only and not resale purposes.
  11. The employees of the Company and any of our Partner Courier companies or any associated companies and members of the immediate family of the employees of the Company will not be eligible for the Guarantee.
  12. Guarantee not valid in case of delay due to extraordinary events or circumstances beyond our control, including but not limited to a war, strike, riot, bandh, processions or an event described by the legal term act of God (such as hurricane, flooding, earthquake, volcanic eruption, etc.)
  13. Award of Gift Voucher is at the sole discretion of Spice Online Retail. Disputes regarding the Guarantee shall not be entertained by the Company whatsoever.